| Customer Satisfaction As Mediation Influence Of Quality Of Service To Customer Loyalty Astrid Puspaningrum, Indonesia | 1-8 | |
| Strategic Planning Models and Public Sector Governance Barbara Flemming, United States | 9-25 | |
| A Comparative Review of Research Methods for Measuring Market Orientation in For-Profit Organization Barbara Flemming, United States | 26-42 | |
| The real reason boeing 737 max 8 as a new plane Crashed twice Prasadja Ricardianto, Wynd Rizaldy, Basneldi , Indriyati, Imam Ozali and Ryan Firdiansyah Suryawan, Indonesia | 43-56 | |
| Predicting The Unpredictable by Using the Human Resource’s View of Market Orientation in a For-Profit World: An International Perspective Barbara E. Flemming, Paul L. Flemming and Michael T. François, United States | 57-73 |